Refunds and Returns Policy for FamiliaFrame.com
Effective Date: January 25, 2024
Thank you for choosing FamiliaFrame.com, owned and operated by JL Photography and Media. We value your satisfaction and want to ensure you have a clear understanding of our Refunds and Returns Policy. Please read the following terms carefully:
1. Returns Eligibility
1.1. Digital Products:
- Due to the nature of digital products, they are non-returnable and non-refundable. If you encounter any issues with your digital purchase, please contact our customer support at javierivanlazo@gmail.com for assistance.
1.2. Physical Products:
- To be eligible for a return, physical products must be unused, in the original packaging, and in the same condition as received.
2. Initiating a Return
2.1. Contact Us:
- To initiate a return for a physical product, please contact us at javierivanlazo@gmail.com within [X] days of receiving your order. Provide your order number, the reason for the return, and any relevant details.
2.2. Return Authorization:
- We will provide you with a return authorization and instructions on where to send the product.
3. Return Shipping
3.1. Cost Responsibility:
- Customers are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part.
3.2. Packaging:
- Please ensure the product is securely packaged to prevent damage during return transit.
4. Refunds Process
4.1. Inspection:
- Once we receive your return, we will inspect the product to ensure it meets the eligibility criteria.
4.2. Refund Timeframe:
- Refunds will be processed within 3 days of receiving the returned product. Please note that it may take additional time for the refund to appear in your account.
5. Non-Refundable Items
5.1. Certain Circumstances:
- Customized or personalized items are non-refundable unless there is a defect or error.
6. Customer Support
6.1. Contact Information:
- For any questions or assistance with returns, please contact our customer support at javierivanlazo@gmail.com.
7. Address for Returns
JL Photography and Media
76 Margery Avenue
St. Catharines, Ontario, Canada
L2R6K1
8. Changes to the Refunds and Returns Policy
We reserve the right to update or modify this Refunds and Returns Policy. Changes will be effective upon posting on this page, and we encourage you to review this policy periodically.
By making a purchase on FamiliaFrame.com, you agree to the terms outlined in this Refunds and Returns Policy.